DayPassWireless High Speed Mobile Internet Card Rental 1-800-615-1430

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FAQs

Q: What do rentals include?

A: Rentals include internet access (service) and equipment (air card or mobile hotspot with charger ). That is all you will need.

 

Q: What is the Rental Period?

A: The rental period begins at the Start Date at noon ET, and ends at noon ET on your End Date. To extend the rental period, please call Customer Service at 1-800-615-1430 or send us an email.

At the End Date or the following day, you return the equipment to DayPassWireless by dropping it in your mail box. We provide a pre-paid / pre-labeled envelop for the return. 

 

Q: What are the benefits of renting a mobile hotspot or an air card from DayPassWireless?

- No contract required and no deposit.

- All equipment is high speed 4G.

- Unlimited data usage with Sprint rentals.

- For Verizon and AT&T rentals, the data allowance we give is the most generous in the industry (250 MB per day).

- No speed throttling aka "Network Optimization".

 

Q: Is it difficult to use a mobile hotspot? 

A: Not at all. You just have to power it on, and you are ready to access the internet just like you would with a public Wi-Fi hotspot. The access is password protected, so only those you want to will be able to connect through your mobile hotspot.

 

Q: What are air cards?

A: Air cards are laptop devices that allow a user to connect to wide-area wireless Internet access. The air cards are also known as Evdo cards, data cards, 4G cards, and mobile broadband cards. 

They are very easy to use. Simply insert the CD you receive with the air card for a quick software installation (less than 5 minutes). Then you insert the air card into your laptop and you are ready to access the Internet. Follow the steps on the handout included in the shipment.

If you don't have a CD drive, you may also download the required software.

 

Q: Do air cards work with Windows 8?

A: Yes, our air cards work with Windows 8, as well as with Windows 7/XP/Vista®, MAC OS 10.4.8 or higher. All mobile hotspots work with any operating systems, including Windows 8.

 

Q: If I need help, will I have access to technical support?

A: Yes, you will have access to free technical support over the phone, every day from 8am to 10pm Eastern Time.

 

Q: Is there a data usage limit for Sprint rentals?

A: You have unlimited data usage with our Sprint mobile hotspots and air cards. You can download big files, audio/video stream or download movies as much as you want. There is no speed throttling aka "Network Optimization".

 

Q: Is there a usage limit for Verizon or AT&T?

A: You will be allocated 250 MBytes of data upload/download, for each day of rental (1.8 GBytes per week, 7.5 GBytes per month). This is the most generous allowance you will find for those carriers. Usage over that limit will be charged at 1 cent/MByte ($10/GByte) only. 

Take note that video and audio streaming will deplete much more of your data allowance than any other online activity. The table below shows some applications with usage that will not exceed your allocated daily capacity.

 

 Activity

 Allowed Usage per Day

 (for Verizon and AT&T)

 Browsing typical web pages 

 16 hours (2000 pages)

 E-mails (without attachment)

 2500

 Chat and social sites (no large file)

 15 hours

 Audio streaming

 1.5 hours (40 songs)

 Video streaming

 15 minutes

 Pictures (low resolution - 500KB)

 60

 Online gaming

 15 minutes

Unlimited data (including video streaming, etc...) with Sprint rentals

 

Q: Which areas do DayPassWireless mobile hotspots and air cards cover?

A:  See the map in the Coverage Section of this website.

 

Q: Can rental time be extended?

A: Yes. Just contact Customer Service to ensure that the unit is available for rental time extension. Additional day(s) will be charged at the same rate as your previous rental days.

 

Q: How do I calculate my rental period?

A: Your rental period starts at noon (ET) on your Start Date, and it ends at noon (ET) on your End Date. The in-transit time from us to you and back via USPS mail does not count in your rental period.

 

 Q: I live outside of the United States. Can I rent from DayPassWireless?

A: Yes, you can. However, the shipping address must be in the United States (hotel, relatives, ...). Whenever you enter your Billing Information, you will need to enter your entire international address in the "Address" field of the Billing. For the city, state and zip code, enter the same information that you will enter for the shipping. The order will process that way. If you have any problems processing the order, please let us know.

 You will need to drop the air card or the mobile hotspot in a mailbox before you leave the Unites States.

 

Q: Can I use the rented mobile hotspot or air card outside the United States?

A: No, we do not allow usage of the air cards outside US. If you use the air card outside the US, you will be charged for the international roaming fees incurred.

 

Q: Is overnight delivery available?

A: Yes, overnight delivery is available at $23.85 (not including the return shipment cost of $4.95) for USPS Priority Mail®. Your order must be placed by 3 PM; the air card will be delivered the following day.

 

Q: Is Saturday delivery available?

A: Yes, if the USPS delivers on Saturday in your area.

 

Q: How is the equipment shipped?

A: DayPassWireless uses USPS Priority Mail® for all shipments unless specified otherwise. This shipping method guarantees you the cheapest rate. However, you need to order at least three days in advance because the transit time is 2-3 business days (depending on your location). Other shipping options are available for last-minute orders at a higher rates. All shipping methods deliver straight to your door.

 

Q: How is the equipment returned?

A: DayPassWireless includes a pre-paid/pre-addressed return envelope along with the rental package. Simply insert the air card and its CD in the envelope, and drop it in your mailbox.

 

Q: Does the delivery have a guaranteed time?

A: For USPS Priority Mail® shipping ($4.95), you will receive your air card package at the time you normally receive your USPS mail. For next-day delivery ($23.85) you will receive it by 3:00 PM.

 

Q: How far in advance should I place my order?

A: You should place your order as soon as possible to ensure availability of your air card. Also you should allow three days for USPS delivery at the lowest shipping rate possible. We recommend overnight shipping if the Start Date of your rental is too close.

There is no disadvantage to placing your order in advance.

The in-transit time to and from you does not count in the length of the rental period.

 

Q: Is there a cancellation fee?

A: No, there is no cancellation fee. If the air card has already shipped, send it back as soon as you receive it. We will only charge you the shipping cost.

 

Q: What payment options do you accept?

A: We accept Visa, MasterCard, Discover, American Express and PayPal. Orders can be placed online at DayPassWireless.com or by phone at 1-800-615-1430.

 

Q: Where do I return the air card?

A: You return the equipment to our facility by US Postal Service mail. Just drop it in your mail box. The address is already written on the prepaid return envelope.

 

Q: What if I break or if I lose the air card?

A: If you break the air card, we will fix it at no charge. Take note that all devices are tested before every rental to make sure they work well. If at delivery or during rental the air card does not function properly, please call DayPassWireless Customer Service at 1-800-615-1430. If you lose the air card, we will charge you the replacement cost only.

 

Q: How can I learn more about DayPassWireless?

A: You can follow us on:

Facebook: https://www.facebook.com/daypasswireless

Twitterhttps://twitter.com/DayPassWireless 

LinkedInhttps://www.linkedin.com/company/daypasswireless

and  http://daypasswireless.net

 

 
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