FAQ (Frequently Asked Questions)

What does unlimited data with no speed reduction mean?

You have unlimited data at 5G speed for the whole duration of your rental. Your 5G internet speed will not be reduced after high data usage or during peak hours.

Do I need a wireless account to use your service?

No, access to the wireless networks is already included in the rental.

What do rentals include?

Rentals include Internet access (service and data), equipment (mobile hotspot with wall charger) and a pre-addressed, postage-paid return envelope. This is all you need.

What is the rental period?

The rental period begins on your Start Date at noon ET, and ends at noon ET on your End Date. The transit time to and from you does not count in the length of the rental period. You can extend your rental at any time. You just need to contact us.

What speed will I get?

You will get 5G speed with our 5G mobile hotspot. If the carrier only has 4G service in your area, your mobile hotspot will still be able to connect to the 4G network.

When do I need to return the equipment?

On your End Date or on the following day, you return the equipment to DayPassWireless by dropping it in your mailbox. We provide a pre-paid and pre-labeled return envelope. We will not charge you if it takes you a few extra days to mail the equipment back, but please send us an e-mail to let us know.

Is it difficult to use a mobile hotspot?

It is very easy to use a mobile hotspot. You just need to power it on, and you are ready to access the Internet. The access is password protected, so only those you want to will be able to connect through your mobile hotspot.

Can I use the mobile hotspot in a car?

Yes, it works very well in cars. Just verify if there is coverage where you travel.

If I need help, will I have access to technical support?

Yes, you will have access to free technical support over the phone, every day from 8 AM to 9 PM EST (800-615-1430 Option #2).

Can I use the rented mobile hotspot outside of the United States?

The mobile hotspot must be used in the US continental, Hawaii, Puerto Rico (Sprint only), and the US Virgin Islands (Sprint only). You will be responsible of any international roaming fees incurred if used internationally.

Is overnight delivery available?

Yes, it is available at $28.80 (both ways included). Your order must be placed by 12 PM ET (noon ET) if you want to receive the equipment the following day.

Is Saturday delivery available?

Yes, Saturday delivery is available with the United States Postal Services (USPS).

How is the equipment shipped?

DayPassWireless uses USPS Priority Mail for all shipments with the standard shipping method ($9.90). The transit time is 3-4 business days. For rush orders, we use USPS Priority Mail Express ($28.80). We also use FedEx upon request, but their rates are higher (based on your location).

The cut off time is noon (12 PM) ET for same day shipping.

All shipping methods deliver straight to your door.

How is the equipment returned?

DayPassWireless includes a USPS pre-paid/pre-labeled return envelope with the rental package. Just insert the hotspot and charger in the envelope and drop it in your mailbox.

How far in advance should I place my order?

You should place your order as soon as possible to ensure availability. Also, you should allow 3 business days for USPS delivery at the lowest shipping rate ($9.90). The transit to and from your location does not count in the length of the rental period.

Can I extend my rental?

Yes, you can. You just need to call Customer Service at 1-800-615-1430 or send us an e-mail.

What if I break or lose the equipment (mobile hotspot and wall charger)?

If you break the equipment, we will replace it at no charge. You do not have to pay any insurance. As long as you return the equipment (damaged or not) you will not be charged. If you do not return the equipment, we will only charge you our replacement cost ($129 for the 5G MiFi M2000 and $9 for the wall charger).

Is there a cancellation fees?

There is no cancellation fee. If the order has already shipped, send it back as soon as you receive it. We will only charge you the shipping cost.

If you cancel your order after the Start Date, we will stop the rental the day you notify us and we will refund the unused days.

What are the Liability and Warranties?

DayPassWireless will in no event be responsible for any losses, damages, or liability (including lost wages, time, or profits), in the event that the equipment is not received on time or does not function properly. Take note that network or equipment issues are very rare.

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